Shipping & Delivery Policy

This Shipping & Delivery Policy explains how and when digital services and credits purchased through Kinnaram (“we”, “our”, “us”), owned by Blue Vision IT Solution, are delivered to users. As we provide **digital communication services** such as audio and video call packages, there is no physical shipping involved.

1. Nature of Services

Kinnaram provides digital-only services. All products such as call credits, plans, or subscription packages are delivered online to your registered account immediately after successful payment confirmation.

2. Digital Delivery Timeline

• Most purchases are activated instantly after payment verification.
• In some rare cases (such as network delays or server load), activation may take up to 15 minutes.
• If your service is not activated within 30 minutes, please contact our support team at support@kinnaram.in.

3. Delivery Method

All digital purchases are automatically linked to the user’s Kinnaram account. Delivery confirmation is made via in-app notification or dashboard update. No physical shipment, courier, or postal service is required or used.

4. Order Confirmation

• After a successful payment, users receive a confirmation screen and/or email (if applicable) showing transaction details.
• Orders appear in your Kinnaram app or web account under “Purchase History” or “Recharge History.”

5. Failed or Pending Deliveries

In case a payment is deducted but the service or credits are not activated:

• Do not make a repeat payment immediately.
• Send your payment ID, transaction date, and registered number to support@kinnaram.in.
• Our support team will verify and activate or refund the amount as per our Refund Policy.

6. Changes to Delivery Timelines

Kinnaram reserves the right to update delivery timelines due to technical maintenance, payment gateway issues, or system upgrades. Any such delay will be communicated to users through email or app notifications when possible.

7. Customer Support for Delivery Issues

Our support team is available to assist you with delivery or activation issues.

Blue Vision IT Solution
Kalamassery, Ernakulam, Kerala
Email: support@kinnaram.in
Website: www.kinnaram.in

8. Modifications

We may revise or update this Shipping & Delivery Policy from time to time to reflect service changes or improvements. Any updates will be posted on this page with the revised effective date.

By purchasing our digital services, you agree that you understand this Shipping & Delivery Policy and accept that our products are digitally delivered only.